Frequently Asked Questions

At Nexus Pain Management a referral is preferred but not required. The reason it is preferred is that with extra clinical information from your health providers it helps us to better triage and plan for your appointment and can help provide guidance for you on what is/isn’t possible on the day. Allied health professionals such as physiotherapists, chiropractors, osteopaths, occupational therapists, myofascial therapists etc can also refer directly to us rather than requiring you to go via your GP. If you are unable to get a referral you are still welcome to book an appointment. We do have a pre-appointment questionnaire to complete prior to your appointment which will help with this

Nexus Pain Management is located at 15A Fairfax Village, 1 Fairfax St, Sippy Downs. We are located on the southeast corner of Fairfax St and Central Drive in Sippy Downs. We are situated on the second level above Beach Brain. The rooms are located right next to the elevator and stairwell.

There are over 200 of carparks in the Fairfax Village centre shared with the businesses in the complex. There is carparking both upstairs and downstairs. There is also surrounding street parking and within the Coles complex on the other side of Fairfax St. If you are having a lot of trouble finding a park or running very late but have a driver, they can drop you near the elevator downstairs and then go to find a park in the surrounding area while you come up for your appointment.

The default initial consultation time is 60 minutes. During this time your doctor will perform an extensive assessment involving history, examination, reviewing radiology and perform in-rooms scanning if required. At the end of this time a detailed letter will be formulated and sent to your usual GP and/or referring health provider so that everyone is up to date with the plan.

After the initial consultation your doctor should be able to guide you with what to expect for subsequent appointments.

It is important to wear comfortable, loose-fitting clothing, especially in the area of concern if possible. For example, if you have a knee issue and come in wearing tight jeans, the jeans may need to be removed for a proper assessment or treatment. However, if you wear shorts or loose pants that can be lifted above the knee, it makes assessment and treatment to the area much easier. If this is not possible, that is ok, we will take every precaution to keep you comfortable, but it can make the process a lot easier.

Essentially if there is time within the first appointment and no reason not to proceed this may be possible. However, patients with very complex or prolonged pain, often with multiple medications and a lot to get through, there is usually not time. 

Some patients have only had issues for a few months with less complexity. The assessment of these patients is quicker and may leave time for treatment.  

Sometimes we might have time but require someone with you, which is not the case on the day. In this case we can’t proceed. 

Some patients prefer to take some time to think about the options presented before committing, which is also fine. 

So essentially if it is possible within the time allowed and is safe to do so we will go ahead. However, usually it is best to expect that there probably won’t be any treatment, but sometimes it is possible. 

It is not necessary to have anyone with you for the appointment. However, it can be useful as if there is time to perform a treatment, but the treatment requires someone to be with you afterward then it could be done on the day if desired. Often there can be an overwhelming amount of information provided at the appointment so sometimes having 2 sets of ears can also be helpful to remember the details. We also have access to patient information sheets you can take home to digest the information later.

At Nexus Pain Management we are passionate about providing a quality service for our patients. We routinely send post-appointment questionnaires to gauge patient satisfaction and allow complaint reporting and resolution. Any complaints will be dealt with confidentially. We have a routine process at the clinic at our regular staff meetings to review any complaints (no matter how trivial they seem) and discuss ways that in future we can change things to prevent that issue happening again.

Unfortunately, we do have to charge a $200 cancellation fee for any cancellation fee within 48 hours of your appointment without adequate cause. Adequate causes include medical illness or exceptional circumstances (e.g. extreme weather events). We may need a medical certificate to confirm medical illness.

If a cancellation fee is owed, a new appointment cannot be booked until the fee has been paid.

This is an unfortunate consequence of the financial implications of running our business. If an appointment cannot be filled due to a late cancellation the financial implications are that either all fees need to be increased significantly, or the business is not financially viable to continue as we endeavor to keep our fees as low as possible to deliver this level of service. We hope you understand.

The best way to repay us is with a 5-star Google review. This is the best way to share with others your positive experience and allow them to find us. As we all know, there are too many people out there with pain issues that don’t know where to turn.